A flat owner living in the West Country had engaged a local contractor to design and install a new en-suite bathroom and replace fittings within the kitchen area. Upon completion of the works problems were immediately apparent. Having failed to resolve shortcomings in the installation with the contractor the flat owner sought recompense via the small claims court. The Court instructed that a joint expert be engaged to examine the property.RAH Consultancy inspected the property and prepared a report which highlighted problems with the use of some of the fittings. These included improper installation of the drainage system resulting in toilet blockages and overflowing of the shower tray. In addition, there were issues with the decorative finishes, such as badly applied uneven wall tiling and uneven floor tiling. Our experience makes us competent to comment on these issues.The report submitted to the court concluded that in this case the works had not been carried out satisfactorily. Our report suggested a number of solutions to enable the problems to be rectified.